4740 76 Ave NW
Tel. (587) 855-0088
Monday - Friday: 8.00 - 17.00
fill our contact form:
Green Mountain Grills FAQ
My grill didn’t light. What happened?
Too much ash in the firebox. Wait until it cools off, and clean the ash out.
Pellets overfilled the firebox. NEVER turn the grill off and on repeatedly, as this will fill the firebox with pellets. The igniter cannot light the pellets unless air can flow freely through the combustion chamber.
Combustion fan not operating. Check to make sure the fan blades turn freely and that it runs on Cycle 2 of the 0-1- 2-3 sequence. Replace if necessary.
Firebox is empty because auger has not fed pellets into it. Click the “Support Tab” for further diagnosis.
Why won’t my grill start in Server Mode?
You MUST be present (at your grill) to start it for obvious safety reasons.
I am having issues connecting my iPhone to my GMG
Trouble with WiFi Content?
Ensures you have the latest firmware, older firmware versions do not support WiFi mode.
Being able to perform an update will mean that we have been able to get the grill on your home WiFi. If WiFi mode still doesn’t work after that then we know it’s a problem locating the grill but not a problem getting the grill on the home WiFi.
Make sure you have tried resetting your router, many times this is all it takes.
Make sure the GMG network has a strong signal when standing next to your home router. We need to make sure range is not an issue and the grill antennae is not damaged.
Make sure you are only using the 2.4 GHz band on your dual band router. The grill does not work with 5.0 GHz networks.
Make sure there is no ‘!’ (pre 6.0 firmware) in the SSID or password, to be safe use letters and numbers only until you get it working. (Really old versions of the firmware do not accept any special characters)
Make sure you are using WPA (WPA2_AES preferred) encryption for the password. Some routers using WEP have been known not to work with the grill and WPA is the current standard and more secure than WEP.
Make sure your password is less than 40 characters (pre 6.4 firmware, 6.4 supports up to 64 characters)
What is Server Mode Content?
You can find all the details about server mode located here: Click Here
How many pellets will my grill use?
Do I have to use Green Mountain Pellets?
Federal law prohibits such a requirement. We do, however, recommend that you use ours to maximize the performance of your grill. Please use only food-grade hardwood grilling pellets. Do NOT use softwood pellets, as the some from them contains phenols that will have harmful effects on your health.
Should I line my grease bucket with foil?
Yes, it will make it much easier to clean.
How do I update the firmware on my WiFi grill’s controller?
What are the temperature ranges of the Green Mountain line of grills?
Does Green Mountain offer a rotisserie attachment?
No. The convection-style cooking circulates the air around the food, so a rotisserie would be redundant.
How should I turn off my grill?
How should I store the pellets?
We recommend clean, dry, inside storage in the original bags or a waterproof storage container.
Can I grill in the rain?
No electrical appliance should be used anywhere near water.
I am using a 3rd-party device to measure the air temp inside my grill, and it doesn’t match the controller’s temp?
How close to the house can I safely use my grill?
Do NOT use your grill within 3’ (36”) from any combustible object or surface.
Suddenly my grill is running hotter than I have it set. What’s wrong?
This might happen on an extremely hot day, similar to how your car can be hotter inside that it is outside. The grill needs to produce enough heat to keep the fire going, and rarely, on extremely hot and windy days, the inside temperature may exceed the set temperature. Opening the lid for a few minutes at a time will normally solve this issue.
Do you offer a thermal blanket for my grill to save on pellets in the winter?
We make thermal blankets for all models. Click here
How often should I clean my grill?
We recommend normal cleaning necessary for sanitation and appearance. A thorough cleaning inside and out about every 25 hours of grilling time will insure the best possible results in the future.
How long does it take my grill to cool down?
Depending on ambient temperature, the grill can take from 15-45 minutes to cool down after it exits FAN mode.
Grill temperature seems different from left to right.
Many factors affect the left-to- right temperatures inside the grill. Prevailing winds may cool down one quadrant of the grill. Outside air temperature may require more air infusion from the combustion fan in order to maintain the set temperature. Cold food on one side or the other may produce lower temperatures in that area. This phenomenon would happen in any brand of pellet grill, in spite of what their marketing departments would have you believe. Fortunately, Green Mountain has a solution in its moveable diffuser.
In most cases, centering the underside “V” over the firebox will provide satisfactory results from side to side.
If you move the heat shield (diffuser) to the left, the temperature on the right will increase, and vice-versa.
Some people still feel more comfortable using instant readings from an instrument such as a Maverick than with the computer’s averages. If you wish to adjust your grill’s temperature to match your Maverick (or similar) move the diffuser to the left (makes the Maverick’s display’s reading hotter) or to the right (makes it cooler)." These are small changes to get it dialed in. Pushing the heat shield left a very small amount from center will direct the flame away from the thermal sensor causing it to read less heat. When it reads lower it will raise the temp of the grill overall. Making it more accurate to what the grill is reading.
Make small changes of about 1/8” only.
How long should it take my grill to reach 500 F?
Ambient temperature plays a role, but it should reach the maximum temperature within 15-30 minutes.